Frequently Asked Questions

Temporary web stores are assigned a unique group code. Enter this code in the box at the top of the main page ( If you do not have your group code, please contact the point of contact from your group.
Make sure you enter the group code exactly as it is shown on the flyer. If it is still not working, check the close date on the flyer. Once the close date has passed the website becomes inaccessible, and late orders cannot be taken.
BSG is unable to accept orders after the close date of a web store.
The web store will produce a digital receipt upon completion of your order, and you will be emailed a confirmation as well. Each order placed is assigned a unique 5-digit order number, so be sure you have yours. We recommend saving the receipt and email confirmation until you receive your order. If you do not receive one or both of these items and you feel that you have placed an order, please email to confirm your order status.
The Delivery date for all websites is posted at the top of the Products page. Please note that shipped orders will arrive within 2-3 business days after the posted Delivery date.
Please email with your 5-digit order number and what needs to be changed.
We generally do not allow this to happen, and would only do so with the direct permission of the store's point of contact. There is a great deal of up-front work done by the point of contact in determining which items to offer that best meet the needs and demand for your group. We work hard to produce orders as quickly as possible and changing the setup delays the process.
Yes! All apparel items will have a sizing chart. Look for the charts on each item page.
If the website is still open, we can cancel your order. We will refund the order total back to your credit card, minus a small processing fee. If the website has closed, we are not able to cancel orders.
We do not accept returns for decorated products, with the exception of damaged or defective apparel. If you ordered a non-decorated product, returns can be accepted within 15 days of delivery/completion of order and with a $20 return fee.
Shipping availability is determined by the point of contact for your web store. If Shipping is available, you will see the option appear at the bottom of the Checkout page.
Those images are for the groups that we host perpetual web stores for. The individuals and teams from those organizations are able to order their gear 24/7/365. Find out more on our main website -
Every item available in a web store features a detailed product description, so you know exactly what you're getting. When browsing your web store, click on an item and scroll down to the bottom of the item page for the Description.
Whether or not a product has personalization available is pre-determined by the point of contact for your web store. If the item is able to be personalized, you'll see the "Personalizations" link at the bottom of the item page highlight. Click on the link for more info.
Each apparel item includes a brand-specific sizing chart to help determine your correct fit. Look for the sizing chart at the bottom of the item page (next to Description), and also right under the Size drop-down option.
Tags are the bright red text boxes that appear directly under the item title. We use Tags to call out important information about the item - common uses are to ID the cut of the item (unisex, ladies, etc.) or to call out whether a spirit wear item is Mandatory or Optional.